Rent Group Inc. ("Rent Group", or "we", "our" or "us") is the owner and operator of apartmentguide.com, rent.com and rentals.com (collectively, the "Websites"), as well as the Apartment Guide and Rent. mobile applications (collectively, the "Apps"), and other related sites, tools, applications, or services (collectively and including the Websites and the Apps, the "Sites"). This Privacy Policy describes how we handle your information collected via the Sites. By using the Sites, you expressly consent to our collection, storage, use and disclosure of your information as described in this Privacy Policy.
We collect personal information when you:
This information may include:
We use the information we collect to:
We may share your information with:
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
You may:
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our Sites and updating the effective date.
If you have questions about this Privacy Policy, please contact us at:
Rent Group Inc.
Customer Service
Customerservice@rentonline.work
+1 305-216-6250
Last updated March 4, 2025
Thank you for using our Sites to find your next rental home. The following terms and conditions (the "Terms of Service") apply to your use of the Sites. The term "Sites" includes apartmentguide.com, rent.com and any current or future related mobile sites, mobile applications or other products or services, all of which are owned and operated by Rent Group Inc. and its affiliates (collectively, "Rent Group", "we", "us" or "our"). By using the Sites, you explicitly accept these Terms of Service. We strongly recommend that, as you read these Terms of Service, you also access and read the information contained in the other pages and websites referred to in these Terms of Service, as they may contain further terms and conditions that apply to you. Underlined words and phrases are links to these pages and websites. The term "Agreement" means the agreement formed between you and us pursuant to these Terms of Service and any other terms and conditions posted on the Sites, and any other written agreement between you and us, as the same may be modified from time to time, all of which are incorporated herein by reference.
The rental advertisements and related services posted on the Sites are procured and provided by Rent Group and/or its subsidiaries and affiliates. In the case of any violation of our Agreement, we reserve the right to seek all remedies available by law and in equity for such violations, including termination of your use of the Sites.
By submitting communications, photos, data, information, reviews/opinions or any other content ("User Content") to us or the Sites, you are (i) authorizing us to use such User Content (including, where applicable, your name, image and likeness) and (ii) granting us a limited, non-exclusive, royalty-free, sublicensable, irrevocable right and license to copy, use, distribute, reproduce, modify, display, perform, create derivative works from, store and otherwise use such User Content, in any media known now or in the future. You represent and warrant that you have sufficient rights in the User Content to make this grant. You understand and agree that User Content submitted through the Sites is not confidential or proprietary.
Several of our Sites provide opportunities for you to provide opinions or reviews ("User Commentary"). User Commentary must not violate these Terms of Service (especially as set forth below under No Unlawful or Prohibited Use). In addition, you represent and warrant that User Content and User Commentary submitted by you does not:
We do not endorse the accuracy or reliability of any User Commentary, and User Commentary does not reflect our views. WE ACCEPT NO LIABILITY WHATSOEVER FOR USER CONTENT OR USER COMMENTARY.
Potential renters may search the Sites for available rental properties at no charge.
Subject to the restrictions in these Terms of Service, we hereby authorize you to view, copy, download and print a single copy of the information and data ("Content") available on the Sites, provided that: (1) the Content is used solely for personal, noncommercial purposes; (2) the Content is not modified, republished, or redistributed; and (3) all copyright, trademark, service mark and other proprietary notices are reproduced as they appear in any such Content. Without limiting the generality of the foregoing, as a renter, you are only permitted to use the Sites to search for properties, communicate with advertisers/properties, and utilize other rental-related services offered by us. Except as expressly provided above, nothing contained herein shall be construed as conferring, by implication, estoppel or otherwise, any license or right under any patent, trademark or copyright of Rent Group, its affiliates or the Sites.
Notwithstanding the grant of access conferred in Section 4, we expressly and without limitation revoke the right of any competitor, including competitors of Rent Group or its affiliates, to access the Sites in any way and for any purpose, including, but not limited to, through employees, officers, directors, third party agents, affiliates, or independent contractors. If you are a competitor of Rent Group or any of its affiliates, you acknowledge that you are accessing the Sites without legal authorization, and agree to immediately discontinue such access, and to direct all parties within your control or under your direction, including, but not limited to, employees, officers, directors, third party agents, affiliates, or independent contractors, to cease accessing the Sites on your behalf, or for your benefit.
Our listings contain phone numbers through which you may contact our advertisers. We have an agreement with a third-party provider (the "Call Servicer") allowing properties listed on the Sites to be assigned a unique phone number as part of their listing and to use call measurement and monitoring services, for purposes of quality assurance, customer service, via the Call Servicer's telecommunications network.
By using the Sites to access listings and by contacting advertisers/properties via the telephone numbers listed on the Sites, you consent and give permission to have your voice, identity and call content recorded, monitored, stored and divulged for the purposes described above. You will be notified at the beginning of a call if it may be recorded or monitored.
You agree to indemnify and hold harmless Rent Group, its affiliates and its and their respective employees, representatives, agents and suppliers ("Rent Group Indemnitees") against any claim, suit, action, or other proceeding brought by anyone, including claims by the properties or Rent Payment Service Provider, in connection with your use of the Online Rent Payment Services, including but not limited to: (i) your use or someone using your computer or your account; (ii) a violation of any agreement between you and the Rent Payment Service Provider or you and the rental property, whether such violation is by you or anyone using your computer; (iii) a claim regarding the amount paid or received using the Online Rent Payment Service; or (iv) a claim regarding the date payment is made or received. You agree to pay any and all costs, damages, and expenses incurred by Rent Group Indemnitees arising out of such claims, suits, actions or other proceedings, including, without limitation, reasonable attorneys' fees and costs, and awards in connection with (that is, against, or arising from, or otherwise incurred by) any such claim, suit, action, or proceeding attributable to any such claim. Rent Group cannot and will not be liable for any damage or loss arising from your failure to comply with the terms of service of the Rent Payment Service Provider or you following any links to third-party sites.
Listings appearing on the Sites may contain coupons or other promotional offers, such as rent or move-in special offers ("Coupons"). You may only redeem Coupons if you are 18 years of age or older. You can only redeem Coupons during the promotional period, while supplies last, and any unredeemed Coupon will not have any cash value. Coupons may only be redeemed for the specific property being advertised and no substitution is permitted. You will be subject to the terms, conditions and restrictions mentioned in the Coupon in addition to these Terms.
Unless otherwise set forth in the Coupon, permitted by the advertising property, or required under applicable law, the following additional restrictions apply: You cannot redeem the Coupon in combination with other discounts, promotions or offers; and you cannot duplicate use, sell or trade a Coupon. The Coupon will be void if you attempt to redeem it in violation of the terms of the Coupon or these Terms.
As a part of our services, we may offer renters and landlords the ability to obtain background or credit checks (collectively, "Consumer Reports") from a third party service provider (the "Tenant Screening Service Provider") (such services referred to as "Tenant Screening Services"). In connection with such Tenant Screening Services, however, we (a) do not receive, process, or store Consumer Reports, (b) do not control how a landlord uses a Consumer Report in evaluating its applications, (c) are not responsible for any part of the Tenant Screening Services, and (d) do not guarantee any acceptance by a landlord of any application. Your use of the Tenant Screening Services is governed by the terms of use and privacy policy of the Tenant Screening Service Provider available at https://www.rentspree.com/terms-of-use/ and https://www.rentspree.com/rentspree-privacy-policy/ (collectively, the "RentSpree Terms").
If you are a renter using the Tenant Screening Services, you authorize and direct RentSpree to obtain Consumer Reports about you, which may include information about your character, your mode of living, your credit history and standing, and criminal records. You further authorize and direct RentSpree to share such Consumer Report(s) with the landlords to whom you submit an application. By using the Tenant Screening Services, you agree to the RentSpree Terms. You may report any issues associated with the Tenant Screening Services and/or request a paper copy of your Consumer Report by contacting RentSpree at support@rentspree.com. While you are strongly encouraged to obtain assistance from a licensed attorney in the event you have any questions regarding your rights in connection a Consumer Report, some government information regarding your rights under the Fair Credit Reporting Act can also be found here: https://files.consumerfinance.gov/f/201504_cfpb_summary_your-rights-under-fcra.pdf.
If you are a landlord using the Tenant Screening Services, you agree to use the background check reports in compliance with all applicable laws and regulations (including, without limitation, the Fair Housing Act and the Fair Credit Reporting Act). You further agree to comply with the RentSpree Terms, and agree to indemnify and hold us (and our officers, directors, agents, affiliates, subsidiaries, joint ventures and employees), harmless from any cost, liability, charge, penalties, claim or demand, including reasonable attorneys' fees, court costs, and other costs of collection, made by any third party due to or arising out of your failure to comply with the RentSpree Terms. You certify that you will (a) obtain all necessary permission(s) from potential tenants before obtaining his/her Consumer Report; (b) comply with any and all applicable legal requirements; and (c) will not discriminate against a tenant applicant or otherwise misuse the information contained in any Consumer Report, as provided by any applicable federal or state equal opportunity laws or regulations. While you are strongly encouraged to obtain assistance from a licensed attorney in the event you have any questions regarding your rights and obligations, some information relating to your use of the Consumer Reports can also be found here: Using Consumer Reports: What Landlords Need to Know (https://www.ftc.gov/tips-advice/business-center/guidance/using-consumer-reports-what-landlords-need-know ) and Notice to Users of Consumer Reports: Obligations of Users under the FCRA (https://pubs.napbs.com/pub.cfm?id=8075FEC2-0ADD-C23B-85E4-E6459D9E6E50).
Except as otherwise stated herein, none of the Content on the Sites may be modified, copied, reproduced, distributed, republished, downloaded, displayed, sold, compiled, posted or transmitted in any form or by any means, including but not limited to, electronic, mechanical, photocopying, recording or other means, without our prior written consent.
The terms "Rent Group", "Rent.", "R.", "Apartment Guide", "Rentals.com" and any other trademarks, trade names, logos and service marks (collectively, the "Marks"), displayed on the Sites are the property of Rent Group or other third parties. You are not permitted to copy or otherwise use these Marks without the prior written consent of Rent Group or such other owner.